Refund & returns policy

At DREAM HAIR AND BEAUTY, we are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, our Refund & Returns Policy outlines the process for returning items and obtaining a refund.

1. Returns

You have the right to return products within [Insert Number of Days] days of receiving your order. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Please note that certain items are non-returnable and cannot be refunded, such as [Insert List of Non-Returnable Items if applicable, e.g., opened hair products, gift cards, etc.].

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at 0701199338 or WhatsApp us at 0761991500 to request a return.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with instructions on how to send the item back to us.

Please do not send your purchase back to us without first contacting our customer service team.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number of Days] days.
  • If your return is rejected, we will inform you of the reasons for rejection, and you may choose to have the product shipped back to you at your expense.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment method again.
  • Then, contact your bank or credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at 0701199338 or WhatsApp at 0761991500.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 0701199338 or WhatsApp at 0761991500. We will provide instructions on how to return the defective item and receive a replacement.

6. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item unless the return is due to a mistake on our part (e.g., you received the wrong item or a defective product). Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping (if paid by DREAM HAIR AND BEAUTY) will be deducted from your refund.

7. Contact Information

If you have any questions about our Refund & Returns Policy, please contact us:

DREAM HAIR AND BEAUTY
No: 11, Samanpura, Oluganthota, Balangoda
Contact Numbers: 0701199338
WhatsApp: 0761991500
Email: info@dreamhairbeauty.com